Asset Based or Non-Asset Based: Who to Choose?

by Administrator 3. October 2011 10:05
In the transportation industry, there are two primary types of companies, asset based and non-asset based. Asset based companies are those that own their own equipment. For example, in the niche of vehicle transportation, asset based companies own their own trucks and their driver’s work f... [More]

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Onboarding New Employees: A Few Keys for Success

by Frank Peditto 1. September 2011 10:07
Starting a new job is never an easy task. It’s a daunting one for the employer as well as the new employee. Over the past year, we have increased our overall team by more than 25 percent and, while our team is thrilled to be growing, especially in the current economy, our growth has forced... [More]

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Customer Service and Caring - Passing it Forward…

by Frank Peditto 3. August 2011 09:58
While most of us view relocation and moving services as transactional services, we often come across stories that demonstrate that the relationship developed between the transferee and either the relocation company or the direct service provider runs much deeper and this is one of those such sto... [More]

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Blogging Basics from a First Timer

by Frank Peditto 6. July 2011 10:17
When we hired a marketing consultant to assist us with our new website design in 2010, I was pretty surprised when they recommended that we add a blog to our site. First off, I wasn’t sure how it would positively impact our company seeing that we are primarily business-to-business focused ... [More]

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Industry Trade Events: Worth the Investment?

by Frank Peditto 1. June 2011 10:06
While it seems as though our business in the relocation and moving industry is certainly coming back in 2011, there are still many questions regarding the economy, housing market and unemployment, leaving many small business owners, such as myself, with a lingering reticence on spending. Of course, ... [More]

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The Seasonality of Relocation: May is National Moving Month

by Frank Peditto 5. May 2011 13:27
It is estimated that an average of 44 million Americans move in the U.S. each year. According to the U.S. Census Bureau one in six Americans move each year and the average American will move just over 11 times in their lifetime. While many of these moves occur within the same county or local are... [More]

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Top 10 Keys for Excellent Customer Service

by Frank Peditto 3. March 2011 09:42
Oftentimes companies are so focused on acquiring new business that they lose sight of the true value of their existing customers. According to The White House Office of Consumer Affairs, the cost of acquiring a new customer costs an average of five times more than retaining an existing customer. ... [More]

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Top 10 Tips When Moving a Vehicle

by Frank Peditto 2. February 2011 13:13
The last few months, I have focused this blog on customer service, which is always critical in our industry, but this month, as we prepare for the busy seasons of Spring and Summer, I am focusing on they key items, or ‘Top 10’, that transferees need to know when they ship their vehicl... [More]

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Commitment to Customer Service: Keeping Your Cool

by Frank Peditto 10. December 2010 13:23
ReloTrans® is considered by most to be a transportation company; an organization that transports vehicles, boats and specialty items within the United States and internationally. But, being non-asset based, we are really a customer service company and, as such, we are inherently aware that w... [More]

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Customer Service - Does it really matter who left the sandwich?

by Frank Peditto 2. November 2010 10:02
Our core industry is transportation. ReloTrans works with individuals, most often those involved in a corporate relocation, to facilitate the move of their vehicle within the United States or internationally. While we are known as a transportation company, our core business is really customer se... [More]

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About the author

As the President of ReloTrans, Frank Peditto is responsible for the vision and growth strategy of the company as well as overall leadership. A veteran of the transportation and logistics fields, Frank possesses more than eighteen years of leadership and thirty years of customer service experience.