Frequently Asked Questions

Q: Who is ReloTrans?
A: ReloTrans is a nationally recognized transportation broker contracted to provide automotive shipment services for you as part of your relocation.

Q: Who is my primary contact?
A: Your ReloTrans relocation counselor is your primary contact and will work with you throughout the process. He/she may be reached during business hours at 866.360.3022. And, don’t forget that you can also track your vehicle online.

Q: How long will it take for my vehicle(s) to be delivered?
A: There are many variables that impact the timing for delivery, including the overall distance that your vehicle is being shipped and weather. Please contact your ReloTrans relocation counselor for the delivery schedule for your specific vehicle.

Q: Can they pick up my vehicle from and deliver directly to my home?
A: Typically, this is possible. The only time when this is not possible is when there are accessibility challenges at your existing home (for pick up) or your new home (for delivery). In these instances, the driver will request that you meet the truck at a local spot (such as a parking lot).

Q: Is my vehicle covered by insurance?
A: Yes, your vehicle is covered by full replacement value insurance for the duration of your shipment.  

Q: Should I cancel my auto insurance while the vehicle is in transit?
A: No. Please do not cancel your car insurance policy. In order to ship your vehicle, you must maintain your car insurance (at least comprehensive) active to cover 'Acts of God' and glass.

Q: Can I ship items in my vehicle?
A: No, unfortunately the insurance coverage provided covers only the vehicle itself. As such, personal effects or household goods are not permitted to be shipped within the vehicle. Children’s safety seats are the exception and may be shipped in the vehicle. You may also keep your registration and proof of insurance in the glove box.

Q: Do I need to be there during pick up and/or delivery?
A: You or your designated person(s) must be present at the time of pick up and delivery to complete the inspections and also you must sign the bill of lading/inspection report at both origin and destination.

Q: Does my vehicle need to be in running condition?
A: No, but if it is not, please notify your ReloTrans relocation counselor immediately as special transportation arrangements will need to be arranged.

Q: How do I check on the status of my vehicle while in transit?
A: You have a couple of choices on checking the status of your vehicle. You may call or email your ReloTrans relocation counselor at any time during the move. Or, you can track your vehicle online.  

Q: What about customized vehicles?
A: Any non-standard items on a vehicle must be approved by the carrier, for example: racks, tool box, lift kits, extended bumpers.

Q: When will I be notified of my pick up?
A: You will be contacted by the driver the day before or morning of the pick up to confirm the specific time.

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