Frequently Asked Questions
Q: Who is ReloTrans?
A: ReloTrans is a transportation broker contracted to provide vehicle shipping
services for you as part of your relocation.
Q: Who is my primary contact?
A: Your ReloTrans relocation coordinator is your primary contact and will work
with you throughout the process. He/she may be reached during business hours at
866.360.3022. You may also
track your vehicle online.
Q: How long will it take for my vehicle(s) to be delivered?
A: There are many variables that impact the timing for delivery, including weather
and the overall distance that your vehicle is being shipped. Please contact your
ReloTrans relocation coordinator for the delivery schedule for your specific vehicle.
Q: Can they pick up my vehicle from and deliver directly to my home?
A: Typically, this is possible. The only time when this is not possible is when there
are accessibility challenges at your existing home for pick up or at the new place
of residence at destination. In these instances, the driver will request that you
meet the truck at a local spot (such as a parking lot).
Q: Is my vehicle covered by insurance.
A: Yes, ReloTrans insures all vehicles during transit.
Q: Should I cancel my auto insurance while the vehicle is in transit?
A: No. Please do not cancel your car insurance policy as, in order to ship your
vehicle, you must maintain your car insurance (at least comprehensive) active to
cover 'Acts of God' and glass.
Q: Can I ship items in my vehicle?
A: No, unfortunately the insurance coverage provided covers only the vehicle itself.
As such, personal effects or household goods are not permitted to be shipped within
the vehicle. Children’s safety seats are the exception and may be shipped in
the vehicle. You may also keep your registration and proof of insurance in the
glove box.
Q: Do I need to be there during pick up and/or delivery?
A: You or your designated person/s must be present at the time of pick-up and delivery
to complete the inspections and also you must sign the bill of lading/inspection report
at both origin and destination.
Q: Does my vehicle need to be in running condition?
A: No, but if it is not, please notify your ReloTrans relocation coordinator immediately
as special transportation arrangements will need to be confirmed.
Q: How do I check on the status of my vehicle while in transit?
A: You have a couple of choices on checking the status of your vehicle. You may call or
email your ReloTrans relocation coordinator at any time during the move. Or, you can check
the status of your vehicle by visiting www.relotrans.com and inputting your tracking
number.
Q: What about customized vehicles?
A: Any non-standard items on a vehicle must be approved by the carrier, for example: racks,
tool box, lift kits, extended bumpers.
Q: When will I be notified of my pick up?
A: You will be contacted by the driver the day before or morning of the pick up to
confirm the specific time.
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