We are a nationally recognized transportation broker contracted to provide automotive shipment services for you as part of your relocation.
Your Relotrans relocation counselor is your primary contact and will work with you throughout the process. He/she may be reached during business hours at 866.360.3022. And, don’t forget that you can also track your vehicle online.
There are many variables that impact the timing for delivery, including the overall distance that your vehicle is being shipped and weather. Please contact your relocation counselor for the delivery schedule for your specific vehicle.
Typically, this is possible. The only time when this is not possible is when there are accessibility challenges at your existing home (for pick up) or your new home (for delivery). In these instances, the driver will request that you meet the truck at a local spot (such as a parking lot).
Yes, your vehicle is covered by full replacement value insurance for the duration of your shipment.
No. Please do not cancel your car insurance policy. In order to ship your vehicle, you must maintain your car insurance (at least comprehensive) active to cover ‘Acts of God’ and glass.
No, unfortunately the insurance coverage provided covers only the vehicle itself. As such, personal effects or household goods are not permitted to be shipped within the vehicle.
Children’s safety seats are the exception and may be shipped in the vehicle. You may also keep your registration and proof of insurance in the glove box.
You or your designated person(s) must be present at the time of pick up and delivery to complete the inspections and also you must sign the bill of lading/inspection report at both origin and destination.
No, but if it is not, please notify your relocation counselor immediately as special transportation arrangements will need to be arranged.
Any non-standard items on a vehicle must be approved by the carrier, for example: racks, tool box, lift kits, extended bumpers.
You will be contacted by the driver the day before or morning of the pick-up to confirm the specific time.