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WE'VE GOT YOUR ANSWERS

Welcome to the ReloTrans FAQ page, where we aim to provide clear and concise answers to your most pressing questions about vehicle relocation. At ReloTrans, we understand that moving can be a complex process, and our goal is to simplify your experience. Whether you're curious about our insurance coverage, shipping procedures, or how to prepare your vehicle for transport, our comprehensive resources are designed to guide you every step of the way. Explore our FAQs to find the information you need and feel confident in your vehicle relocation journey with us.
 

  • What should I expect during the pickup of my vehicle?
    During pickup, the driver will inspect the vehicle and note its condition on the Bill of Lading. You will need to sign this document, and the driver will provide an estimated delivery time.
  • How should I prepare my vehicle for transport?
    Clean your vehicle, remove personal items, ensure the gas tank is less than a quarter full, check for any leaks, and document existing damages with photos. Disable alarms and provide the keys to the driver.
  • How do I file a claim if my vehicle is damaged during transport?
    To file a claim, document the damage on the BOL with photos, contact the carrier immediately, and gather all necessary documents, including the Bill of Lading and the transport agreement. Submit these to the carrier's claims department and follow their specific procedures.
  • What payment methods are accepted for auto transport services?
    Most brokers accept credit cards, debit cards, electronic transfers, and sometimes cash or checks upon delivery. Verify with your broker to understand their specific payment options and policies.
  • How do I book a vehicle transport service?
    To book a service, contact the brokerage, provide details about your vehicle and transport needs, receive a quote, and confirm the booking. You will need to provide pick-up and delivery addresses, preferred dates, and any special instructions.
  • What is an auto transport brokerage?
    An auto transport brokerage is a service that connects customers needing to transport their vehicles with carriers that provide transport services. Brokers facilitate the logistics and ensure the transport process is smooth and efficient.
  • Are there special considerations for transporting electric vehicles (EVs)?
    Yes, EVs may require specific handling due to their batteries. Ensure the vehicle is charged to about 100%, secure any charging cables, and inform the transport company about the EV's specifications for proper handling.
  • What documents do I need to prepare for auto transport?
    You will need the vehicle registration, proof of insurance, photo ID, and the Bill of Lading. Ensure all documents are up to date and accurately reflect the vehicle’s condition and ownership.
  • How is the transport quote guaranteed?
    A guaranteed quote means the price you are quoted will not change unless there are significant changes to the transport requirements. Ensure all details are accurate at the time of booking to lock in your quote.
  • How do I book a vehicle transport service?
    To book a service, contact the brokerage, provide details about your vehicle and transport needs, receive a quote, and confirm the booking. You will need to provide pick-up and delivery addresses, preferred dates, and any special instructions.
  • What insurance coverage is provided for my vehicle during transport?
    Most carriers offer basic liability coverage, but it’s advisable to verify the coverage details and consider purchasing additional insurance if needed. Coverage typically includes damage during transit but may have limitations.
  • How can I contact customer support if I have an issue during transport?
    You can contact customer support via phone, email, or live chat, depending on the brokerage’s offerings. Most brokers provide 24/7 support to address any concerns or issues that may arise during transport.
  • What safety measures are in place to protect my vehicle during transport?
    Carriers implement various safety measures, including trained drivers, secure loading procedures, GPS tracking, and compliance with industry regulations to ensure your vehicle is transported safely and securely.
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